Legal
Privacy Policy
Last updated: 26 August 2026
This Privacy Policy explains how On Time Builders ("we", "us", "our") handles personal information when you use this website or contact us about building work.
We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
On Time Builders is a sole-trader building firm based in Chadwell Heath, Romford, covering the United Kingdom.
For privacy questions, contact us by telephone, WhatsApp or email:
- Mobile: 07869 721720
- Mobile & WhatsApp: 07404 788465
- Email: info@ontimebuilders.co.uk
You can also message us on WhatsApp on 07404 788465.
What personal data we collect
We may collect and process the following when you get in touch:
- Name
- Telephone or WhatsApp number
- Email address, if you write to us
- Message content you send us
- Property location or job details you provide so we can discuss the work
- Any follow-up notes from a consultation, quote or job
Our hosting provider may process limited technical data as part of running the website, such as IP address, browser type and the pages requested. That data is used to operate and secure the site.
How we use personal data
We use personal data to:
- Respond to enquiries and provide a free consultation
- Prepare quotes and carry out building work you ask us to do
- Keep records needed for the job, insurance and any guarantee
- Comply with legal obligations
We do not sell personal data. We do not use it for automated decision-making.
Lawful basis
Depending on the situation, we rely on one or more of the following under UK GDPR:
- Contract - to take steps at your request before a contract, and to perform a contract for building work
- Legitimate interests - to respond to enquiries, keep job records and run a small trade business in a way you would reasonably expect
- Legal obligation - where the law requires us to keep certain records
Cookies
This website does not set advertising or analytics cookies. Essential cookies may be used by the hosting environment to operate the site securely. If we later add optional cookies, we will update this policy and, where required, ask for consent.
Third parties
We only share personal data where it is necessary for the work or required by law. That can include:
- Our website hosting provider, for storing and serving this site
- WhatsApp / Meta, if you choose to contact us through WhatsApp - their own privacy terms then also apply
- Insurers, suppliers or other trades, only where needed to quote or complete a job
- Professional advisers or authorities where we are legally required to do so
The map on the contact page is provided by Google Maps. If you load that page, Google may process technical data under its own terms.
How long we keep data
Enquiry details that do not lead to work are kept only as long as needed to handle the conversation, then deleted. Records relating to a quote or completed job are kept for as long as we need them for the work, insurance, tax and any guarantee, and then securely deleted or anonymised.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to erase data, in certain cases
- Restrict or object to processing, in certain cases
- Data portability, where it applies
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
To exercise your rights, call, WhatsApp or email us using the details above. We may need to confirm it is you before we act on a request.
Security
We take reasonable steps to keep personal data secure, including limiting who can see job records and using hosting that is protected in the ordinary way for a small UK trade website. No method of transmission or storage is completely secure.
Children
This website is for adults arranging building work. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top will change when we do. Please check this page if you want the current version.